Client Care Highlights

  • When you call for support you’ll be speaking with an actual human being – not an automated answering machine.
  • Our support staff are degreed structural engineers who understand your industry.
  • Gautam Lageju is our Manager of Client Services. He possesses a Master’s degree in Engineering from the University of Washington.
  • Our support staff are located in the United States and understand the types of projects you typically work on.

Client Centered Philosophy

Truly partner with Digital Canal. Over nearly 2 decades we have found that our most productive clients are those that take advantage of our VIP Subscription program. Coincidence? We don’t think so.

Toll-free and unlimited technical support directly from the developers and product managers with decades of real world experience. This technical assistance is performed either over the telephone or via the Internet. If you prefer to use the Internet then our team can take control of your computer to SHOW you what to do and/or how to do it.

Proactive product upgrades and enhancements are provided for VIP Subscription members. You will always have the most recent profit making tools at your disposal.

VIP Subscription

Technical support is not glamorous but we’re convinced it makes the difference. That’s why we take pride in our after sale client support.

In fact, 92% of our clients rate our support as very good or excellent.

We don’t push support onto dealers because it’s impossible for a dealer to provide you with the level of support you receive directly from the actual developers of the software.

Request Enhancements

We want to hear from you!

We understand no one knows your business like you! As a result, we know the next ‘great feature’ may be something you’ve already been thinking about. Use the form below to send us your ideas (AND COMPLAINTS) – we can put those ideas to work for you!